RETURN AND EXCHANGE POLICY
All bought items that are not on final sale can be returned or exchanged within 15 business days from the date of purchase. All the returned items must be in their original condition in their original packaging. Mosaic Sphere can only refund the original purchase price. Shipping and handling fees are non-refundable. Customer is responsible for return shipping.
If the item arrived damaged we will replace it upon receiving a proof. Claims for items damaged in transit must be received within two business days of receipt of merchandise.
In order to initiate the return or exchange please contact us at firstname.lastname@example.org for a shipping address and a reason for return or exchange.
Please allow 3-5 business days for mail-in exchanges to be processed.
Note: all transactions are processed via secure PayPal service.
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